Terms and Conditions
CANCELLATION POLICY Once purchased, if the booking is cancelled we will do our best to accommodate on an alternative day. Bookings can be transferred to another date but will be subject to a £10 rebooking fee. Should you wish to cancel within 14-28 days of your course date, 50% of your fee will be forfeited. If you cancel less than 14 days before your course date, the full fee will be forfeited. Refunds will be given in the form of gift vouchers. This policy also applies to bookings made using a gift voucher and will be applied upon re-booking.
We reserve the right to cancel and change dates as necessary.
MINORS ATTENDING CLASSES Unless specifically stated the courses are not suitable for under 16s.
DIETARY REQUIREMENTS Please notify us of any specific dietary requirements that you have and we will do our best to accommodate you. However we cannot guarantee that our classes are suitable for food allergy sufferers.
RATES Prices are correct at the time of going to press but we reserve the right to change prices at any time.
ILLNESS In the event of an illness (or family illness) preventing your attendance, Lesley Waters Cookery School will require documentary evidence to decide, at its discretion where it can be flexible with the cancellation policy.
VINTAGE AFTERNOON TEA AND POP UP RESTAURANT
If this is less than one week before the event – no refund or transfer.
If this is more than one week but less than four weeks before the event – if possible the places/event will be released for sale and if re-sold Lesley Waters Cookery School will issue vouchers or a transfer to another event of the same value. This is subject to an administration fee of £10.
We reserve the right to cancel and change dates as necessary.
LW MEMBERS CLUB
Guests attending courses and events will automatically be included in the LW Members Club.
Guests may choose not to be included in the LW Members Club by emailing email@example.com
£25 off can only be used against all full priced hands on days using voucher code MEMBERS25 (i.e. pop up afternoon teas, lunches, dinners and demonstration days are excluded)
£25 off may not be used in combination with any other offer or discounts.
Members details will not be shared with 3rd parties under any circumstances.
The Lesley Waters Cookery School reserves the right to cancel or rearrange any events for the LW Members Club as necessary.
3. Please contact us if you are not happy with this at firstname.lastname@example.org
What we collect and how we use it:
The information we collect on our site and the way we use that information includes the following:
When booking a course or placing an order on our website or over the telephone, we collect:
Your name, phone number, email address, postal address (for vouchers), billing address, attendees name, whether you have attended the school before and any special dietary requirements that you may have. – We use this information purely to process your booking and payment and to communicate with you regarding your booking. For example to confirm your order and remind you that you have a course approaching. This is never posted publically on our site.
We may also send you occasional newsletters with offers and invitations to various complimentary events related to the cookery school. If you wish to stop receiving these newsletters you can do so at any time, by contacting us at email@example.com or unsubscribing from the newsletters via the link that is provided.
We may also ask for ratings and reviews of services or products.
When booking a course you are entitled to become a LW member which entitles you to a £25 discount on future hands on bookings and complimentary events throughout the year. You must request to be made a member. You may request to be removed from the LW members club at any time.
How we share information:
We do not sell or rent your personal information. We may, however, disclose information about you to the following, for the express purposes set out below:
If you place an order online or by telephone:
To our employees for them to administer and execute orders that you place and to provide support services in connection with the order;
To our payment processor so that we can determine whether or not to accept your order. In particular, our payment processor will check the contact and card details you have given against details held by your card issuer to ensure the payment details given are correct. If there is any anomaly with the details that you have provided, then our payment processor may keep a record of the use of that card for the purpose of future security checks. This helps to protect you and us against fraudulent transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off it will turn off some of the features of the site.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Transfer of business:
Apart from the use and sharing of your personal information in the limited circumstances already described, the only ways we may share your information are if we need to disclose personal information to protect our and our licensors’ rights and property or to comply with any applicable law or valid legal process.
33 Layton Lane